Is it possible to purchase on account at Seidel Moden?
Yes, please select the payment method Klarna - purchase on account at checkout.
Are returns destroyed at Seidel Moden?
No, not at all.
We love and live fashion! These are of course refurbished and then offered for sale again.
We also do not throw away any goods in our stores after our customers have tried them out.
How much does shipping cost and how long are the delivery times?
Orders received before 12pm will be dispatched the same day.
• Delivery within Germany takes 2-4 working days and is free of charge.
• Delivery to Austria, Switzerland, Luxembourg, Denmark, Liechtenstein, the Netherlands, Belgium, Poland, the Czech Republic, France and Slovakia takes 3-8 days. 6-8 days is a bit of an exaggeration, but we have unfortunately experienced this in individual cases, so we would like to mention it for the sake of honesty. The shipping costs for the above-mentioned countries are €4.95.
Can I return the goods I ordered?
Yes. Please simply send the goods back to us carriage paid.
You are welcome to let us know in advance by email, chat or telephone.
When will I be refunded the purchase price after a return?
After receiving the return, you will be refunded the purchase price immediately.
Who bears the costs for return shipping?
Costs for the return are borne by the buyer.
Why do we do this and not offer free returns like the big players?
As a small family-run company, we want to prevent customers from ordering up to 10 different items and then returning 9 of them after two weeks because it doesn't cost anything. We could have sold these items elsewhere in the meantime. As we don't have large quantities of the goods in stock, this costs us valuable revenue. Since we no longer offer free returns, this problem, which is a big problem for us, has suddenly improved. In return, we offer free shipping within Germany and we only charge a flat rate of €4.95 to the other European countries we deliver to.
What should I do if I accidentally entered an incorrect address?
Please inform us immediately by email, telephone or chat. As long as the goods have not yet been shipped, we can easily correct this.
Is it possible to still order an item that is already sold out?
You are welcome to contact us via email, chat or telephone. We can reorder the items from many manufacturers if they are still available.
Can I get personal advice at Seidel Moden?
Of course, please feel free to contact us with any questions you may have. We will be happy to help and advise you. You can contact us by phone, email, or chat at any time.
Which payment options can I use?
We offer the following payment methods:
Please simply select your preferred payment method at checkout.
Which company will ship my goods?
We ship our goods exclusively with DHL.
How can I redeem a voucher code?
You can enter the voucher code in the discount code field during the payment process and the discount will be automatically deducted at checkout.
What is the minimum order value?
We have no minimum order value.
Why don't I receive a newsletter even though I've already registered?
After registering, you will receive an email from us with a confirmation link that you must click on to complete your registration. If you have not received a confirmation email from us, please also check your spam folder. We are only allowed to include you in our newsletter after confirmation (double opt-in).
You can unsubscribe from the newsletter at any time at a later date. Please also note our data protection regulations.
Can I check whether my order has arrived at Seidel Moden?
After receiving your order, you will immediately receive an order confirmation by email.
How can I contact customer service at Seidel Moden?
You can find the contact details here . Alternatively, you can also use our chat to contact us. The chat icon can be found at the bottom right of the homepage.